Shipping & Returns
***Due to provincial regulations we can no longer ship to the province of Quebec. Sorry for any inconvenience.***
Orders are processed within 1 business day of receiving payment and are shipped out within 2 business days of payment except in situations where an order requires special attention. A typical order is received by the purchaser within 4-7 business days after payment.
Shipping fees are calculated for each order by weight and approximate size through integrated web-solutions with our available shipping service(s). We advise you to group your items in one order. We cannot ship multiple orders together. Each individual order will be shipped separately and standard shipping fees will apply each shipment.
To qualify for free shipping an order must meet or exceed the specified minimum retail sales value (does not apply to wholesale orders). When an order meets the qualifications to receive free shipping the option will automatically appear for you to select during checkout.
It is at our discretion whether to fulfill an order with free shipping in the case that some condition may incur an abnormally large or unreasonable shipping fee. We will contact you if there is a problem shipping your order.
If you have any questions regarding your online order please contact firstname.lastname@example.org
SHIPPING IS DONE AT YOUR OWN RISK
– Packages are shipped and include tracking numbers which will be emailed to you after shipping. We offer several shipping options at the time of checkout, select the option for you.
– Packages shipped COD will be charged an additional $9.00 for this service.
Delivery standards are within business days for items sent between major urban centres and are dependant upon origin and destination.
General shipping goes out within 2 business days of receiving payment. Sometimes this may take slightly longer due to items marked as PRE-ORDER. If you order something on pre-order we will notify you again when processing your order to be sure you are aware that there will be a shipping delay due to the PRE-ORDER item(s).
Your order will be processed as quickly a possible, usually the same day, and shipped out within 48 hours headed straight to your shipping address. The actual shipping times may vary depending on where you order from. You can expect most orders to arrive at your door 4-10 business days after the order has been placed, but this will depend on the shipping options selected and the destination.
We currently ship by Canada Post unless otherwise specified and always require an adult signature at the time of delivery. Please be aware that you may incur customs/duties/import fees/tax/brokerage fees at the time of delivery depending on your location, these fees our outside of our control and must be paid to the brokerage or shipping agency.
Product Returns Information
You can not return any e-Juice liquids or used items due to health and contamination concerns.
You CAN return products which are dead on arrival (DOA) or with a manufacturer defect as long as you do so within 90 days. It’s best to use the returns form to contact us about your return first before returning your product. In the uncommon situation where you find yourself with a product that arrives DOA then you will have to cover the cost of shipping the product back to us, and we will pay the shipping for the replacement.
We do not offer refunds, only product replacement for products which arrive damaged or with manufacturer defects. Any further warranty issues must be taken up with the original manufacturer.